IT Repair Specialist Triage Services Secures Retailer Service Agreement With Assurant Solutions

Triage to provide integrated logistics and return-to-base repair services to Assurant Solutions, a global provider of specialist insurance and extended services contracts for retail consumers

2008-09-24, Triage Services

Posted by neondrum 106 days ago (1)
Category: Computers | Tags: triage services it services it repair

September 24th 2008 - Triage Services, the UK’s leading independent provider of repair solutions to the IT industry, today announced it is to provide a fully managed return-to-base repair service to Assurant Solutions, a specialist in the provision of extended product warranty and equipment protection programmes to UK retailers.

Designed to deliver a worry-free, seamless experience for consumers, Assurant Solutions’ programmes provide high street retailers with risk transfer, full warranty administration, technical product support, and after marketing support for a range of desktop computing products.

Under the agreement, Triage Services will be responsible for the in-store collection, repair, and return-to-store delivery of PCs and laptops — including LCD and TFT monitors —and desktop printers on behalf of Assurant’s UK retail customer network. Assurant’s customer support team will utilise Triage’s web-based reporting system to undertake real-time job tracking and customer relationship management.

“Seamless process and system integration are at the heart of creating a unique service experience that’s tailored to the exact needs of Assurant’s retail customers,” confirms Gary Moinet, Managing Director of Triage Services.

Commenting on the agreement, Garrett Barry, Managing Director of Assurant Solutions Ireland says: “Assurant’s aim is to build long-term strategic relationships with a number of third party providers who share the same values and goals for quality customer service. We are pleased to have entered into this particular arrangement with Triage, who bring a wealth of experience and a wide range of initiatives to support the delivery of our goals. We very much look forward to working with them.”

ENDS

Further information can be obtained from:
Gary Moinet
Managing Director
+44(0)1582 470 870
Email: moinetg[at]triage-services[dot]com
Web: www.triage-services.com

About Triage Services
Triage Services is the UK’s leading independent provider of outsourcing and managed repair solutions to the IT service sector. It provides total service solutions for the repair and re-utilisation of ATMs, barcode scanners, networks, desktop products, notebooks and PDC equipment and offers both system integration and consultancy services. Triage Services is also a leading UK provider of support services for automatic identification and data capture (AIDC) technologies.

About Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 13 countries throughout North America, the Caribbean, Latin America, Europe and Asia.
Visit: www.assurantsolutions.com

Assurant Solutions is part of Assurant Inc., a premier provider of specialized insurance products and related services in North America and selected international markets/territories. Its four key businesses - Assurant Solutions, Assurant Specialty Property, Assurant Health and Assurant Employee Benefits - partner with clients who are leaders in their industries and who have built leadership positions in a number of specialty insurance market segments worldwide.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $26 billion in assets and $8 billion in annual revenue. Visit: www.assurantsolutions.co.uk

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